Privacy Policy

 

How we use your information


Your contact details

Why do we use them?

We need this information to send your purchase to you.


We’ve got to do this to perform our contract with you and tell you when your order is coming.


To keep you up to date. We only send this with your permission

To prevent and detect fraud against either you or Voice International

How we use your contact details?

Deliver your purchases to you


Send you service messages by text, e-mail


Sending you information by email, or post, about our new products and services


Fraud prevention and detection


Your payment information

We don't store any of your payment information

 Why do we use them?

We have to do this in order to fulfill our contract with you


To prevent and detect fraud against either you or Voice International



How do we use your payment information

To take payments & give refunds


Fraud prevention and detection



Purchase history and wishlist items

What you’ve purchased and what you’ve saved in your basket or wishlist for another time

Why do we use them?


We need to do this to perform our contract with you - if you can’t put items into a basket, you can’t purchase them.


We’ve got to do this to perform our contract with you


How we use your purchase history and wishlist/saved items


 Help you make or complete a purchase


Provide customer service and support, and handle returns

Sharing your information

We will not sell, distribute or lease any of your personal information to third parties unless we have your permission or are required by law to do so. This includes including your name, address, email address or credit card information. 

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers and delivery companies

  • Credit reference agencies, law enforcement and fraud prevention agencies, to help us tackle fraud

  • Professional service providers such as website hosts

Marketing Promotions

If you have given us permission, we’ll send you marketing messages by email, to keep you up to date with new products and special offers.

How to stop marketing messages from 

Voice International

You can stop receiving marketing messages from us at any time.

You can do this:

  • By clicking on the ‘unsubscribe’ link in any email

  • By contacting our Customer Service Team

Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.

Stopping marketing messages will not stop service communications (such as order updates)


Keeping your information

We will keep the information you provide us with for as long as you have an account with us. This information will include (if provided by you):

  • Your name

  • Your shipping and billing address

  • Email

  • Telephone number

  • Your purchase history

We keep this information so we can provide services to yo

Your right to request we delete your data

You have the right to request that we delete your data or stop processing it.

Simply contact our customer service team and request that we delete your data. This process can take up to 3 working days.

Use of cookies

What are cookies and how do we use them?

Unlike those tasty, crunchy snacks often covered with chocolate chips these cookies are small files that are stored on your computer, on your computer, tablet or mobile as you browse various web pages. At Voice we use cookies to make sure that our site is easy to use and you can browse without experiencing any problems

Cookies do not collect or store personal information (e.g. credit card details, name, address etc.), and we do not use cookies in combination with your personal information.

If you want to buy products on our website, you will need to have cookies enabled within your internet browser. Your computer will automatically do this for you, and you don't need to change anything for this to happen. You may block cookies by activating the setting on your browser which allows you to refuse all or some cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

We use cookies to offer you personalised advertising. You can also opt-out of this at any time. If you choose to opt-out, a cookie will be placed on your computer to indicate that no information is to be collected by us about you, although this will not prevent ads or pop-ups on your computer by other companies. Please note that you would need to repeat this process for each browser and computer that you use. If you delete an opt-out cookie, you would need to repeat the process again to express your preference.